Special Webinar Event The AI Advantage in Retail: Driving Engagement, Loyalty

Featuring

  • NICE
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About This Webinar

Retailers face mounting challenges as consumer expectations rise. But there's good news. Small, strategic interventions at key moments in the customer journey can have a significant impact on your business.

Join NICE on Tuesday, March 25, 2025, for an in-depth look at how AI-driven journey orchestration enhances customer engagement at scale. Hear from Tom Yang, RVP Retail at NICE, and Rob Lucchesi, Portfolio System Engineer as we walk through a modern retail customer journey and showcase real-world AI applications.

Automating complex customer journeys through intuitive, scalable solutions. Don't miss this opportunity to see how AI is transforming retail experiences in practical, measurable ways!

  1. Scott Bekker

    Host Scott Bekker Webinar Moderator, Future B2B

  2. Tom Yang

    Featuring Tom Yang RVP Retail, NICE

  3. Rob Lucchesi

    Featuring Rob Lucchesi Portfolio System Engineer, NICE

We'll discuss:

  1. Proactively engaging consumers using AI-driven journey triggers for personalized, scalable interactions.
  2. Leveraging predictive analytics to identify and address friction points.
  3. Automating complex customer journeys through intuitive, scalable solutions.