Special Webinar Event From Tasks to Teammates: How AI Is Reshaping the Future of the Retail Frontline
Featuring
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About This Webinar
AI is no longer a futuristic concept for retail—it's quickly becoming a frontline necessity. As labor challenges persist and operational complexity grows, retailers must rethink how frontline work gets done and how employees are supported on the job.
Join Corey Spencer, GVP & GM of AI & Platform at UKG, for a forward-looking conversation on the future of retail AI and what it means for frontline workers and managers. This session cuts through the hype to explore how AI is evolving from behind-the-scenes automation into an active support system—helping frontline teams reduce friction, make better decisions in the moment, and stay focused on the work that matters most.
Drawing on real-world retail scenarios and large-scale workforce trends, we'll examine how responsible, human-centered AI can reshape daily frontline work—from staffing and scheduling to compliance and pay. We'll also touch on how better-supported frontline teams create more consistent experiences on the sales floor, reinforcing trust with customers over time without losing the human element of retail.
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Host Mackenzie Putici Webinar Moderator, Future B2B
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Featuring Corey Spencer GVP & GM of AI & Platform, UKG
Key Takeaways:
- How AI is evolving from automation to frontline support
- Why responsible, human-centered AI matters in retail
- Where AI can have the greatest impact on frontline work