Special Webinar Event How to QA Your Contact Center AI Agents in Salesforce

Featuring

  • Leaptree
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About This Webinar

AI agents are rapidly becoming a core part of the contact center, especially with the rise of Agentforce in Salesforce. But most teams still lack a clear, reliable way to evaluate their performance. Traditional QA methods weren't built for AI. Sampling falls short. Visibility is limited. And without a structured approach, risk, inconsistency, and blind spots quickly emerge.

In this session, Neil Young, CEO of Leaptree, will break down how to effectively quality assure Agentforce AI agents inside Salesforce. You'll learn how leading teams are moving beyond manual review to build scalable, consistent QA frameworks that work across both AI and human agents.

Join us to discover how to bring structure, trust, and accountability to your Agentforce-driven contact center inside Salesforce without adding operational overhead.

  1. Mackenzie Putici

    Host Mackenzie Putici Webinar Moderator, Future B2B

  2. Neil Young

    Featuring Neil Young CEO, Leaptree

What You'll Learn

  1. Evaluate Agentforce AI + human agents accurately (no more sampling)
  2. A scalable, consistent QA framework built inside Salesforce
  3. Identify risks, gaps, and performance issues across 100% of Agentforce interactions
  4. Turn QA insights into real improvements for Agentforce AI + human agents